It answers your business line when you can't, books from your own openings, puts emergencies straight through to a person, and leaves you a written slip of every call — with the line of the call that backs it up.
Within a minute of hang-up the owner gets the caller, the number, what they wanted, what was done and what happens next. The call page lists each action with the rule behind it and the line where it was said.
See this call's full action trail
Eight calls to four businesses on this site — the same sample calls you can play on the calls page.
3booked or moved3handed to a person1screened50saverage call
Your rules fill in the answers. Nothing is improvised: when none of them applies, the caller gets a person's callback instead of a guess.
Try a rule set in your browserRecorded sales pitches and robocalls are recognised and ended before anything else happens.
Flooding, a gas smell, swelling, a breakdown — whatever your rules call urgent is transferred at once, with your safety script.
Medical advice, refunds, card payments: it says plainly it can't, and passes the call to a person.
Billing to the office manager, a complaint to the owner — taken as a written message for that person.
Hours, service area, prices and your stored answers, in your own words.
The next opening that fits the job, from your hours and notice period — or your calendar on Team plans.
When no rule covers a question it does not guess. You get the caller's details and their words.
The boundaries are part of the product, not small print. They are the same for every plan.
Every call opens by saying it is an automated assistant. Asked directly, it says so again.
It reads only safety steps the business has written and approved, then hands over.
Money decisions are taken as a written message for a named person.
No payment information is requested or accepted on a call.
Anything matching an emergency rule is transferred immediately, before any questions about booking.
When no rule covers a question it takes a message rather than inventing an answer.
Leaks, no hot water, a boiler fault · Burst pipe or gas smell
New patient registration · "Do you take my insurance?"
Hours and Saturday service · Book a drop-off
Move an appointment · Prices and timings
Keep your number. Forward it when you're busy, after hours, or always — your phone provider's call forwarding does it.
Hours, service area, prices, the answers you give every day, what counts as an emergency and who gets which calls.
Open the setup previewA slip per call by text or email, the day's calls in one list, and a person on the line whenever your rules say so.
Hear the sample callsBilling stops the moment a call is handed to a person, and screened spam isn't billed.
$49/ month
150 minutes · then $0.35/min
One phone line, answered whenever you can't get to it.
$129/ month
500 minutes · then $0.29/min
For a busy shop with a few people on the tools or in the chair.
$299/ month
1500 minutes · then $0.24/min
Multi-location practices that need their own rules per site.
Eight sample calls, each with its transcript, its slip and the rule behind every step. Then bring your own rules to a demo.