Privacy policy

Who we are

Callwren Labs Ltd provides Callwren, an automated phone assistant for businesses. For this website we decide how your information is used. For calls answered on a customer's behalf, that customer decides, and we process call information on their instructions.

This website

• If you request a demo, we use your name, email, business details and message to reply and arrange the demo, and keep them for up to 24 months unless you ask us to delete them sooner.
• This site sets no advertising or analytics cookies. The setup preview stores your test rules in your own browser's local storage; they are never sent to us.
• Sample calls on this site are fictional and voiced with synthetic voices.

Calls we answer for customers

Callers hear that the assistant is automated and that the call may be recorded. The defaults for what we keep are:

• Call audio: Kept 30 days by default; 0–365 days, set per location.
• Transcripts and slips: Kept 12 months by default; deleted with the account.
• Model training: Your calls are not used to train models.
• Where it runs: Choose US or EU processing per account.
• Access: Staff access to call content is off by default and logged when a customer grants it for support.
• Export and deletion: Export every slip as CSV, or delete a call and its audio from the dashboard.

Your rights

You can ask to see, correct, export or delete information we hold about you. If a business you called uses Callwren, contact that business first; they control their call records. Otherwise email support@callwren.example.

Changes

We will post changes on this page with the date they take effect.