Callwren
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Dental practices

For practices whose front desk is already on the other line.

Callwren takes the routine calls — new patient bookings, insurance questions, moving an appointment — and sends anything clinical to a person. It never gives medical advice, and it says so.

Try Pembrook's rulesAll dental calls
A dental hygienist in plum scrubs and a face mask treats a patient reclining in the chair of a bright surgery.

The calls Pembrook Dental Studio gets

  1. New patient registrationBooks the exam and clean, confirms whether the insurer is in network and texts the intake form.
  2. "Do you take my insurance?"Answers from your list of in-network plans; anything else goes to the front desk.
  3. Pain, swelling or bleedingNo advice: transferred to the front desk, with the emergency-services line for severe symptoms.
  4. Cancel or move a visitFinds the booking by the caller's number and offers the next openings with the same clinician.
Sample calls · Pembrook Dental Studio

Listen to two of them.

New patient check-up and clean

Pembrook Dental Studio · Tue 13:26
Booked
0:00 / 1:02
10 lines · booked · synthetic voices
While you were busyTue 13:26
From
New patient, recently moved
Number
(555) 010-3359
About
Register and book an exam and clean; insured with Northfield Mutual
Result
Booked Tue 2:15 pm with Dr Lindqvist · 60 min
Next
New patient form link texted. Ask for the member card at check-in.
  • Booked
  • Answered
  • Message taken
  • Transferred
  • Screened

Toothache with swelling

Pembrook Dental Studio · Tue 09:03
Transferred
0:00 / 0:45
7 lines · transferred · synthetic voices
While you were busyTue 09:03
From
Existing patient
Number
(555) 010-6624
About
Bad toothache, cheek starting to swell; asked what to take
Result
Transferred to Maya at the front desk
Next
Same-day assessment. No advice was given by the assistant.
  • Booked
  • Answered
  • Message taken
  • Transferred
  • Screened

What it books

  • New patient exams
  • Hygiene appointments
  • Follow-up visits

What it leaves to you

  • Never gives clinical or medication advice
  • Never confirms treatment costs beyond your published fees